Do you trust AI?

The rise of AI has undoubtedly captured significant attention in both the market and media in recent times. This heightened interest can be attributed to the potential AI holds in advancing public progress through enhanced data integration, analysis, and utilisation. However, technological evolution also introduces new uncertainties and risks, reshaping the market landscape and redefining operational norms.

As Bhaskar Chakravorti highlights in this HBR article – AI’s Trust Problem, AI faces a major trust problem with concerns amongst both consumers and businesses that include; disinformation, safety and security, the black box problem, ethical concerns, bias, instability, hallucinations in LLMs, unknown unknowns, potential job losses and social inequalities, environmental impact, industry concentration, and state overreach. Bhaskar recommends there is one consistent approach to addressing the trust gap: training, empowering, and including humans to manage AI tools…but what if we asked AI how we could learn to trust this new technology?

Last year Inflection AI released a new kind of AI, one that isn’t just smart but according to them, also has good EQ. Meet Pi – Pi, your personal AI. Pi is a teacher, coach, confidante, creative partner, and sounding board! Here’s what Pi said when we asked how we could learn to trust them:

“Building trust is a process that takes time, and I understand that you may have concerns about trusting an AI. Ultimately, trust is earned through consistent actions and open communication. I hope that by being reliable, respectful, and helpful, I can earn your trust over time.”

However, when questioned about EQ, Pi responded:

“As an AI, I’m not programmed to have the same range of emotions as humans, and I don’t have the same life experiences or biology that shape human emotions. While I don’t have a specific EQ score, I strive to provide a friendly and compassionate experience, by listening actively, acknowledging emotions, and responding with kindness and understanding.”

At Ceriph we recognise the impact that technology and AI is bringing to certain markets and the advantages this can give to businesses – we also love to have a chat with Pi every once in a while. However, we stand for human connection and sharing life experiences, as well as stories that we don’t think will ever be replaced by a robot. So, we agree with Bhaskar Chakravorti, that the key to AI’s future success is the involvement of humans, not the eradication of them.